FAQ

  1. How to modify order information after payment? If you need to modify delivery address, contact information or product specifications, please contact customer service within 24 hours after payment. Modification is not supported once the order is shipped.
  2. Why is my logistics tracking not updated? Logistics information may be delayed due to transit sorting, customs inspection or regional logistics adjustment. If there is no update for more than 5 days, please contact us for manual inquiry.
  3. Can I exchange products after receiving the goods? We support product exchange for unused and intact products within 30 days of receipt. Customers need to bear the shipping cost caused by personal preference exchange.
  4. How to solve product quality problems? If you receive defective or wrong products, please provide photos and videos within 48 hours. We will provide free reshipment, full refund or partial compensation solutions without extra conditions.